Terms of service
Miles of Rosies Flowers – Rental Terms and Conditions
Last Updated: October 23, 2025
Hey friend! We know planning your event takes a lot of heart (and spreadsheets). Because we custom-pack every order and reserve your flowers just for your big day, all sales are final once booked. We’re happy to help you change your date up to two times, as long as your flowers are still available.
We also want to make sure every client gets flowers as beautiful as yours, so please return them in their original condition. If something is missing or damaged, your 25% security deposit helps us replace it, but you’ll get it back once everything checks out. No stress, no surprises, just beautiful blooms and peace of mind.
These Terms and Conditions (“Agreement”) govern all rental transactions between the Client (“Client,” “You,” or “Your”) and Miles of Rosies Flowers LLC (“Company,” “We,” “Us,” or “Our”). By booking or paying for a rental order with Miles of Rosies Flowers, you acknowledge that you have read, understood, and agreed to the following terms and conditions in full.
1. Booking and Payment
1.1. Booking Confirmation:
All bookings are subject to availability. Bookings are only confirmed once full payment has been received and the Company issues written confirmation of the order.
1.2. Payment Requirements:
All rental orders must be paid in full no later than thirty-five (35) days before the event date. No items will be released, shipped, or delivered until payment is received in full.
1.3. Security Deposit:
A refundable security deposit of 25% of your subtotal will be charged for all rentals. This deposit will be refunded within 7–10 business days after the items are returned and inspected, provided all rental items are returned in their original condition, free of damage, loss, or excessive wear.
1.4. Non-Refundable Policy:
All payments are non-refundable once received. However, the Client may request to reschedule the event date up to two (2) times, provided at least fourteen (14) days’ written notice is given and the new date is within twelve (12) months of the original event date. Reschedules are subject to availability.
2. Rental Period and Return Policy
2.1. Rental Duration:
Standard rental periods are four (4) days, beginning from the date of delivery or pickup and ending upon return. Extensions must be requested in writing and approved in advance.
2.2. Return of Items:
All items must be returned in their original packaging and in the same condition in which they were received. Missing or damaged packaging may result in additional charges.
2.3. Late Returns:
Late returns without prior approval will incur a late fee of $25 per day until the items are received. After seven (7) days, the items will be considered unreturned and charged at 1.5 times the full replacement value.
2.4. Inspection and Refund of Deposit:
All items are inspected upon return. If items are returned in satisfactory condition, the security deposit will be refunded within 7–10 business days. If items are damaged, lost, or returned excessively soiled, the cost of repair or replacement will be deducted from the deposit. If damages exceed the deposit amount, the Client agrees to pay the remaining balance within five (5) business days of notification.
3. Care of Rental Items
3.1. Proper Use:
All items are for decorative purposes only and must not be altered, cut, painted, glued, or used with open flames. Items may not be submerged in water, used outdoors during inclement weather, or otherwise subjected to damage.
3.2. Packaging:
All packaging materials, including boxes, tissue, labels, and padding, must be returned to maintain the sustainability of our rental program.
3.3. Loss or Damage:
The Client assumes full responsibility for all rental items from the time of delivery or pickup until the time of return. The Client is liable for any damage, theft, or loss that occurs during the rental period.
4. Shipping, Delivery, and Pickup
4.1. Delivery and Pickup:
Local pickups are available in Lynchburg, Virginia, and surrounding counties. Delivery may be arranged for Jacksonville, Florida, and other approved locations in the United States for an additional fee.
4.2. Shipping:
Shipping may be available for certain items at the discretion of the Company. Clients are responsible for all shipping and return costs. The Company is not liable for any delays, damage, or loss that occur during transit.
4.3. Client Responsibility:
The Client must ensure that someone is available to receive deliveries and that all returns are properly packaged and shipped within the rental period.
5. Liability and Indemnification
5.1. Limitation of Liability:
The Company shall not be held liable for any injury, illness, accident, property damage, or other losses arising from the use or misuse of any rental items. The Client assumes full responsibility for the safe handling and use of all items.
5.2. Indemnification:
The Client agrees to indemnify, defend, and hold harmless Miles of Rosies Flowers LLC, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including attorney’s fees) arising out of the Client’s use of the rental items or violation of these terms.
5.3. Force Majeure:
The Company shall not be held liable for delays, cancellations, or failures to perform due to causes beyond its reasonable control, including but not limited to acts of nature, weather, transportation delays, or government restrictions.
6. Ownership
All rental items remain the exclusive property of Miles of Rosies Flowers LLC. The Client acquires no ownership rights or interest in the rented items, regardless of payment amount.
7. Changes and Cancellations
7.1. Date Changes:
Clients may request up to two (2) date changes at no additional cost, provided the new date is within twelve (12) months of the original event and inventory is available.
7.2. Cancellations:
All payments are non-refundable. In the event of cancellation, the Client forfeits all payments made to date.
8. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. Any disputes shall be resolved in a court of competent jurisdiction located in Lynchburg, Virginia.
9. Acceptance of Terms
By submitting payment or signing a rental agreement, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.